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Is being an IT support specialist a good fit for you?

Helps people with computer problems. Answers questions and fixes issues in person, by phone or online.

What the work involves

  • Oversees how well computer systems run each day.
  • Sets up equipment for staff, including cables, operating systems and software.
  • Reads technical manuals, talks with users and runs tests to solve problems.
  • Answers user questions about computer software and hardware to fix problems.

The interests that suit it

People in this work tend to be organising and hands-on. Here is how much each of the six kinds of interest comes into it.

Hands-onSome. Building, fixing, and working with tools, machines, animals or the outdoors.
CuriousSome. Finding things out, solving problems, and working with ideas and data.
CreativeLow. Making things: art, writing, music, design and performance.
HelpingLow. Teaching, caring for and supporting people.
PersuadingLow. Leading, selling, and making the calls.
OrganisingStrong. Keeping things in order: records, numbers and systems.

What it tends to reward

Compared with other work, this job stands out for:

  • Belonging. People who look out for each other, and a manager who has your back.
  • Security. Steady work in a well-run organisation.

How much training it needs

Apprenticeships and training. Usually vocational training or an apprenticeship. Rules differ from country to country, so check locally before you commit.

Find out if it fits you

Answer quick questions about what you like doing and what keeps you going. We match you with roles from over 900 kinds of work, and you can see if an IT support specialist is one of yours.

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