Is being an emergency call taker a good fit for you?

Answers emergency calls and gathers the details of what has happened. Sends the right help, such as police, fire or ambulance, and may talk callers through what to do.

What the work involves

Gives callers urgent medical advice until help arrives.
Asks callers where they are and what is wrong to decide what help to send.
Decides how urgent each situation is and sends crews following set procedures.
Answers emergency and non-emergency calls for police, fire, ambulance and city services.

The interests that suit it

People in this work tend to be organising and hands-on. Here is how much each of the six kinds of interest comes into it.

Hands-onSome. Building, fixing, and working with tools, machines, animals or the outdoors.

CuriousLow. Finding things out, solving problems, and working with ideas and data.

CreativeLow. Making things: art, writing, music, design and performance.

HelpingSome. Teaching, caring for and supporting people.

PersuadingLow. Leading, selling, and making the calls.

OrganisingStrong. Keeping things in order: records, numbers and systems.

What it tends to reward

Compared with other work, this job stands out for:

Belonging. People who look out for each other, and a manager who has your back.

How much training it needs

Fast start. Little or some training needed. Rules differ from country to country, so check locally before you commit.

Find out if it fits you

Answer quick questions about what you like doing and what keeps you going. We match you with roles from over 900 kinds of work, and you can see if an emergency call taker is one of yours.

Free. About 15 minutes. No account.

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