Is being a customer service representative a good fit for you?
Answers customers' everyday questions about products and services. Handles general complaints.
What the work involves
- Talks with customers by phone or in person to give information, take orders, cancel accounts or hear complaints.
- Records customer contacts and transactions, including questions, complaints, comments and actions taken.
- Checks that the right changes were made to fix customers' problems.
- Contacts customers to answer questions or tell them the results of claim checks and planned changes.
The interests that suit it
People in this work tend to be organising and persuading. Here is how much each of the six kinds of interest comes into it.
What it tends to reward
Compared with other work, this job stands out for:
- Belonging. People who look out for each other, and a manager who has your back.
How much training it needs
Fast start. Little or some training needed. Rules differ from country to country, so check locally before you commit.
Find out if it fits you
Answer quick questions about what you like doing and what keeps you going. We match you with roles from over 900 kinds of work, and you can see if a customer service representative is one of yours.
Free. About 15 minutes. No account.